How can we help?
Find quick answers below, or write to us and a real person will get back to you by email.
Contact supportFrequently asked questions
What you get
Everything included in every gift.
What is included in a gift?
Every gift includes an interactive opening animation, your love letter, a photo gallery with captions, your song playing in the background, an interactive map of your special places, an optional voice note and a 4-digit secret code. You also get a shareable link, a downloadable QR code and unlimited hosting.
Can I add our song?
Yes. Paste a YouTube or Spotify link to any song and it plays while they open and scroll through the gift, with simple play and pause buttons.
What is the map of our places?
It is an interactive map where you pin the places that matter to your relationship, like where you met, your first date or the city you will meet in next. Each pin has its own caption, so the map tells your story as they tap through it.
Do they need an app to open it?
No. The gift opens in any phone or computer browser from the link or QR code, with no download or account needed.
Payments & access
Buying a gift, bundles and unlocking templates.
How do I pay for a gift?
Checkout is handled securely by Gumroad. After paying, you are sent back to your dashboard and the gift or bundle is unlocked on your account automatically.
I paid but my gift is still locked. What should I do?
Payments usually unlock within a minute. Refresh your dashboard and make sure you are signed in with the same account you used at checkout. If it is still locked, send us a message with your Gumroad receipt email and we will sort it out.
What is the difference between a single gift and a bundle?
A single gift unlocks one template. The 3-pack and 5-pack let you choose several templates at a lower price each, and All-Access unlocks every template for life.
Creating & editing
Photos, letters, music, maps and the live preview.
How do I add places to the map?
In the editor, open the Map section, search for a place or city and add a short caption. You can add several pins and remove any of them at any time.
Can I edit my gift after publishing it?
Yes. Open it from your dashboard, make your changes and press Save Changes. The same link updates instantly, so you never need to send a new one.
Which music can I add?
Paste a YouTube or Spotify link to the song you want. It plays in the background while your loved one opens the gift.
My photos look cropped or won’t upload.
Use JPG, PNG or HEIC photos from your phone or computer. Photos are resized automatically; if one fails, try a smaller image or a different browser and contact us if it keeps happening.
Write to us
Still need a hand?
Send us a message and we'll reply by email. Include your gift link or order email if it's about a specific gift.